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Support Center

Frequently Asked Questions

Payments

What methods of payment do you accept?

I want to pay using a different currency, can I do that?

Do you offer layaway?

Shipping and Delivery

When will my item be shipped?

Do you deliver to PO boxes?

Do I need to sign for my package?

Is my package insured against damage or theft?

My item was damaged during shipment, what should I do?

How do I track my order?

Why isn't my tracking information available?

I did not receive an email after I made my purchase, what should I do?

How much does shipping cost?

Do you deliver internationally?

Will I be charged customs fees, taxes and/or duties?

What is the expected delivery time?

Authenticity

Do you guarantee authenticity?

Returns and Exchanges

Do you accept returns or exchanges?

My Account

Why get an Account?

How do I reset my account password?

Promotions

I received a promotion code, how do I use it?

Consignment

How much can I earn?

What luxury items do you accept?

How does consignment work?

Which designer brands are accepted?