Support Center

We accept Visa, MasterCard, AmericanExpress, Apple Pay and Bitcoin (through BitPay).

The prices listed on our site are available in five currencies which allows for easier conversion estimates, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate for other currencies not listed please visit www.xe.com.

Yes, we offer layaway.

Layaway allows you to pay a deposit on an item in order to purchase the item later through an easy affordable installment plan. We do not charge interest on money owing so this is a better way to pay for an item instead of a credit card. Please note, deposits are non-refundable.

This option is offered over the phone. If you are interested, please give us a call toll free at 1-877-322-6457 to get set-up.

Under normal circumstances all items will be shipped within 1-2 business days once the payment has been cleared. We verify each order thoroughly to avoid fraudulent activity and we will refuse any suspicious transaction that exposes us to harm, included but not limited to fraud and other criminal acts. For high value orders, we may contact you to request for additional proof of identity which may cause additional delays.

Your shipping address must match your billing address. Due to shipping restrictions, we do not accept PO Box addresses. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.

Yes, we require proof of delivery for all shipments due to the high value of goods that are sold. 

Yes, all items are shipped with full insurance against theft and accidental damage while in transit. Once the item arrives to the delivery address and signed for, it is no longer covered by insurance. We recommend inspecting your shipment prior to signing for it. If the box is damaged you can either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

We ship all our items with full insurance. Please inspect your shipment upon delivery prior to signature and report a damaged item right away to the courier upon receiving your shipment. You must report a damaged shipment to us within 24 hours of receiving it by emailing care@fabulousinheels.com for assistance. 

All orders shipped will be tracked and will require your signature upon receipt. Tracking orders is easy: You will receive an email from FabulousInHeels with your tracking number. In your mail inbox, please make sure to mark FabulousInHeels as NOT junk or spam.

You can simply enter your tracking number here to obtain the status of your shipment at any time.

Please note, tracking can take 24-48 hours to update after the item has been dropped off for shipping. If you are not able to obtain tracking information within 72 hours, please contact us for assistance.

Please verify that you provided a valid email address. Check your junk mail inbox and make sure to mark FabulousInHeels as not junk/spam.

Domestic standard deliveries are free. Other faster shipping options and costs will be provided upon check-out before payment.

If the package ships from Canada:

If the package ships from USA:

We currently deliver to continental US and Canada. Some exclusions apply. If you enter a shipping address that is in a region outside our shipping zones, then you will be informed that no shipping rate is available for your area.

Please contact customer care for more information on deliveries outside our shipping zones. 

Applicable sales tax and shipping charges will be calculated and shown upon check-out. However, import duties and custom fees are not. It is important to understand where the shipment is coming from and its destination:

Under each product description we clearly specify the origin of the product which is either Canada or USA. If your delivery address does not match the origin of the product, your shipment will be subject to custom fees, taxes and/or duties. Please visit your inbound border customs agency website to determine applicable costs.

If your delivery address matches the origin of the product, you are eligible for FREE domestic shipping and your shipment will not be subject to custom fees or duties.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

Following credit authorization and verification, your order will be shipped out within 1-2 business days and you will receive your order in approximately 1-9 business days after, depending on which shipping method you chose. Please allow extra days during high volume shipping times such as holidays and adverse weather conditions. We are not responsible for any delays caused by customs.

We guarantee the authenticity of every item sold on FabulousInHeels and we have zero tolerance for fake and counterfeit goods. We do not sell through third parties, therefore every item goes through a rigorous inspection in-house by specialized experts. 

To provide you with further ease of mind, you may request authentication services with a valid service provider of your choice. FabulousInHeels will not be responsible for initiating these services and or any costs associated with authentication services, however we can provide any necessary photographs requested. As a courtesy, below are suggested authentication services (FabulousInHeels does not endorse these service providers in any way as we are not affiliated with them, FabulousInHeels is not responsible for the services rendered through third parties):

www.authenticate4u.com 

www.realauthentication.com 

Furthermore, all product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

We do not accept returns or exchanges at this time. All sales are final. All items are sold "as-is". Therefore, before making a purchase we encourage you to ask questions or request product information by emailing care@fabulousinheels.com. FabulousInHeels is committed to working closely with you to give you peace of mind so you can make the right shopping decision.

There are many benefits when you create an account. When you login to your account, your shipping information is saved for a quicker checkout process. You may also add and manage multiple addresses. You can safely login at anytime to view your order history, order status, and obtain your tracking number. 

Go to the Account Login page, click on Forgot Your Password, enter your email address and click on Submit. You will receive an email from FabulousInHeels with a link to update your password.

FabulousInHeels offers promotions from time to time, either through our newsletter, social media announcements or to our current valued customers. If you have a promotional code, it must be manually applied during checkout. In Checkout, under Show Order Summary you may enter the code under Promotion. When using your mobile device, click on Show Order Summary and follow the same steps. 

You can earn up to 80% of the resale value of your item. The price of your item is set according to the designer, item type, condition, and market demand. We always ensure you get the highest market value for your goods.

We accept women's and men's bags, shoes, watches, fine jewelry, articles of clothing, wallets, accessories and collectables.

First stage: Send us details and photos of the item you wish to consign. 

Second stage: We will send you a price quote and a free prepaid label so that you can send us your item.

Third stage: Our team will inspect and authenticate, photograph, price and sell your item.

Fourth stage: Once your item sells, you will get paid by check. We do direct buy-outs for certain items.

We accept items worldwide.

We accept most luxury designer brands.

Some of the top brands accepted are: Hermes, Louis Vuitton, Chanel, Gucci, Fendi, Balmain, Prada, Celine, Christian Louboutin, Jimmy Choo, Manolo Blahnik, Valentino, Chloe, Saint Laurent, Stella McCartney, Gianvito Rossi, Givenchy, Moncler, Tom Ford, Balenciaga, Versace, Cartier, Rolex, Van Cleef & Arpels, Tiffany & Co., Bvlgari, Patek Phillippe, David Yurman, Chopard.